Service Approach

In order that we may best serve the needs of our customers we often ask that they participate in a process that allows us to discover what they are looking for in addition to them simply telling us what they want.  While the first step is always a simple “what are you looking for”, we  often find that  by expanding on that with a series of questions about the customer ‘s motivation behind what they are seeking to have designed and built, we can identify and suggest features or qualities that may be of value to them that they would not have otherwise asked for.  This can be as true for a production run of point of purchase displays as it can for a one of a kind motorcycle and  the unanticipated variation on the original request can materialize in a variety of ways,  from additional functionality to an opportunity for significant value engineering.

customer-service

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